Refund & Cancellation

Refund & Cancellation Policy

At Areej Parfum Lab, we strive to ensure your satisfaction with our products and services. Please review our Refund & Cancellation Policy for details regarding returns, exchanges, and order cancellations.

1. Refund Policy

• Eligibility for Refunds:
  • Products must be unused, unopened, and in their original packaging to qualify for a refund.
  • Refund requests must be made within 14 days of receiving your order.
• Non-Refundable Items:
  • Gift cards, customized fragrances, and clearance items are not eligible for refunds.
• Process for Refunds:
  • Contact our customer service team at [customer service email] with your order number and reason for the refund.
  • Once your request is approved, you will receive instructions for returning the product.
  • Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
  • The refund will be issued to the original payment method. Shipping costs are non-refundable.

2. Exchange Policy

• Exchanges are available for defective or damaged items only.
• To request an exchange, please contact us at [customer service email] within 7 days of receiving your order.
• Provide details and photos of the defective or damaged product. Upon approval, we will replace the item at no additional cost.

3. Cancellation Policy

• Order Cancellations:
  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be possible as the order may have already been processed.
  • To cancel an order, please contact us immediately at [customer service email] or [customer service phone number].
• Refunds for Canceled Orders:
  • If the order is successfully canceled, a full refund will be issued to the original payment method within 3-5 business days.

4. Late or Missing Refunds

• If you have not received your refund after the specified processing time:
  • Check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, please contact us at [customer service email].

5. Contact Information

• For any questions or concerns regarding our Refund & Cancellation Policy, please reach out to us:
  • Email: aplabs2024@gmail.com

Thank you for choosing Areej Parfum Lab. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.